Our Privacy Policy

TouchWood Play are committed to protecting and respecting your privacy.


This policy sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.touchwoodplay.co.uk (the “Website”) you are accepting and consenting to the practices described in this policy as well as consenting to our use of cookies in accordance with the terms of this policy.

For the purpose of the Data Protection Legislation, including GDPR, (EU General Data Protection Regulation 2016/679), the data controller is TouchWood Play (collectively referred to as “we”, “us” or “our’’ in this policy), a trading name of Touch Wood Enterprises Ltd of Bower Ashton Wood Yard, Bristol BS3 2JT.

About this privacy policy

This privacy policy relates to personal data collected by us via:

Our website(s),

Email correspondence

Telephone calls

Paper communications

Social media

Visiting our offices

Enquiring about or buying products or services from us Providing buying products or services to us Trade events such as conferences or exhibitions. Our Website may, from time to time, contain links to and from the Website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to, our Data Protection Officer, Tim Harms, tim@touchwoodplay.co.uk

What data we process about you

TouchWood Play may collect and process the following categories of personal data about you.

Contact Details:

Name, contact details, organisation, employment details Information generated by the work, service or relationship we may have with you:

Business details, bank and financial details, communication (including voice recordings) and correspondence. Information generated by visiting our website or engaging with us on social media:

IP addresses, social handles or usernames.

How we collect information about you and how we will use it

We may collect any information that you provide during your correspondence with us, this could be, but not limited to, one of the following ways:

Giving information directly to us by methods including filling in forms either on our website(s) or via other media. Subscribing to our newsletter Requesting any of our goods, services, downloads or other information. Communicating with us through methods including but not limited to e-mail, telephone and written correspondence. We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: Where you have given consent for us to process your information. Where we need to perform the contractual obligations we have entered into with you or the business you are working for or with. Where we need to comply with a legal obligation. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests The purpose(s) we will collect and process your data are shown below

To manage our relationship and administer our business either as a part of a contract or where we believe we have a legitimate interest to do so To execute a contract or request Where we have a legitimate interest to keep you informed of our products or services by appropriate communication methods, unless you’ve objected to us doing so. Sending you marketing and information about our business via e-mail if you have consented to it To consider any CV and share it with our relevant subsidiary companies Undertaking legal obligations or regulatory requirements Adding it to information we already hold on you or your organisation


Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and allows us to improve our Website. We also use cookies for the marketing & analytics purposes, including Google Analytics, Google Ads, Bing ads and Facebook cookies.

A cookie will be stored on your computer or other device, (and to include tablets, mobiles and smart watches). Generally, cookies work by assigning to your computer or other device, (and to include tablets, mobiles and smart watches) a unique number that has no meaning outside of the Website.

You may be able to disable some cookies via your browser settings but it may affect the way our web site operates. You can find further information about cookies at www.allaboutcookies.org

Data sharing

You agree that we have the right to share your personal information with: Selected third parties including: Marketing Agencies who help us promote ourselves or deliver our services Printers, Email service providers or other suppliers who help us to send our newsletters and communications Suppliers providing services to us to help us run our business Analytics and search engine providers that assist us in the improvement and optimisation of the Website; Credit reference agencies for assessing your credit score where this is a condition of us entering into a contract with you. We may also disclose your personal information to third parties: If we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets. If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms of Use. We require third parties to respect the security of your data and to treat it in accordance with the law. We will share your personal information with third parties where required by law. Your choices in relation to personal information It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us. You also have rights and choices which you can exercise on the data we hold on you. You have the right to: Obtain access to your personal information Withdraw consent Object to direct marketing Ask us to correct any errors or delete the information we hold, Object or restrict our processing of your information Request that we port your personal information For more information or to action these rights, please contact us via enquiries@touchwoodplay.co.uk Retention and destruction of personal information We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. When the purposes we collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations. For further details about data retention please contact the data protection officer whose details can be found in this policy. Security Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations. Changes We may change the terms of this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated in 1st August 2022